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Infinite Scroll Drives 8.6% More Sales for Medical ID E-commerce Leader

Infinite scroll increased e-commerce conversion rate by 8.6%
The Client

Premium Medical Accessories Retailer

Executive Summary
Leading medical ID jewelry retailer needed to improve their extensive catalog's discovery experience. By replacing pagination with infinite scroll, mobile conversion rates increased by 8.6%.

Highlights 💡

We were tasked with optimizing the product discovery experience for a major e-commerce platform. Their category pages were underperforming, especially for mobile users, who make up a significant portion of their traffic.

Our team implemented a smart lazy loading solution with infinite scroll, completely transforming how users interact with product categories. The implementation included performance optimizations and user-centric features like an intelligent "Back to Top" button.

Key Results:

  • Conversion rate jumped from 5.38% to 5.84% (8.6% lift)
  • Mobile users showed exceptional engagement improvements

The Challenge

Our client's traditional pagination system was creating unnecessary friction in their e-commerce performance, with data showing significant drop-offs at pagination points.

Key friction points:

  • Mobile customers struggled with tiny pagination controls while shopping, leading to frustrated users abandoning their search
  • Product discovery was severely limited by page boundaries, with valuable items hidden behind multiple clicks and page loads

Our Solution 📈

Our strategy focused on updating the browsing experience while maintaining site performance. We developed a custom infinite scroll solution that automatically loads new products as users browse, eliminating the need for pagination clicks. The implementation featured seamless product loading as users reach the bottom of the page, supported by smart lazy loading to maintain fast page speeds. We added an intelligent "Back to Top" button that appears after 5 product rows, and optimized the entire experience with mobile-first responsive design to ensure smooth performance across all devices.

Technical Implementation

Control: The original category page design used traditional pagination, requiring users to click through numbered pages to view more products. This pagination system created additional friction in the shopping experience.
Variation: The optimized category page eliminated pagination in favor of infinite scroll with lazy loading. All products now load automatically as users scroll down. A 'Back to Top' button appears after scrolling past the first 5 rows of products, providing easy navigation on longer pages.

The Results

Metric Control Variation Lift
Users 21,980 54,115 -
Transactions 1,183 3,163 -
Conversion Rate 5.38% 5.84% 8.6%
Revenue - - 8%

Why It Worked 🎯

Our implementation succeeded because it addressed core user friction points:

  • Seamless Product Discovery: Users explored more products without pagination barriers
  • Enhanced Mobile Experience: Smooth scrolling replaced tiny pagination controls
  • Performance Optimization: Lazy loading kept page speed fast despite showing more products

The high statistical confidence (99%) validates that removing navigation friction directly impacts purchasing behavior. Mobile users particularly benefited from the streamlined browsing experience, showing higher engagement rates across all metrics.

Let's Talk 💬

Want to unlock similar conversion gains for your e-commerce site? Let's discuss how we can optimize your product discovery experience.

Appendix: Detailed Test Parameters and Statistical Analysis

Test Parameters

Parameter Value
Device targeting All devices
Browser targeting All major browsers
Page scope All category pages
Traffic allocation 50/50 split between control and variant
Test duration 14 days
Variation participation rate 71%
Total sample size 76,095 users

Statistical Analysis

Metric Value
Confidence level 99%
Z-score 2.53
P-value 0.0056282
Conservative lift estimate 6.7%
Field Notes
"I like looking back at these 'historic' AB tests to revisit the best practices of the day.  Continuous scroll is no longer recommended and tests poorly, though you still see it used as part of a site speed optimization strategy.  These days, we tell our clients to test a static page, since that is what typically converts better in 2025."
Devon Cox President, ConversionTeam
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