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Simple Free Shipping Test Drives 8.2% Conversion Boost

Free shipping test results showing conversion and revenue improvements
The Client

Historic Home & Fashion Retailer

Executive Summary
Victorian Trading, a premium vintage-inspired retailer, struggled with hidden free shipping thresholds causing missed conversion opportunities. A strategic multi-touchpoint promotion system featuring category-specific banners drove an 8.2% conversion lift and 9.6% revenue growth.

Highlights

Victorian Trading was missing opportunities to convert their 72% new visitor traffic by not prominently displaying their free shipping offer. Their existing $69+ free shipping threshold was hidden from potential customers, impacting conversion rates across their e-commerce platform.

We implemented a multi-touchpoint promotion system featuring category-specific banners and persistent shipping messaging. The solution maintained the site's vintage aesthetic while significantly improving key performance metrics.

  • Conversion rate increased from 7.25% to 7.85% (8.2% lift)
  • Monthly transactions grew by 72 (7.9% increase)
  • Monthly revenue increased by 9.6%

Our Solution 💡

By analyzing user behavior and site architecture, we identified key touchpoints where shipping information would have maximum impact.

Our solution focused on two core elements:

Strategic Promotional Elements:

  • Homepage and category page promotional banners
  • Persistent "$69+ FREE SHIPPING" promotional ribbon
  • Category-specific designs across 8 major sections
  • Informational popup with complete shipping terms

Design Optimization:

  • Full responsive design implementation
  • Custom banner designs maintaining brand aesthetics
  • Strategic placement to maximize visibility without disrupting UX
  • Consistent messaging across all site sections
Control: Original homepage without free shipping promotion banners. The site relied on standard navigation and product displays without highlighting the available $69+ free shipping offer, potentially missing opportunities to convert new visitors unaware of this valuable incentive.
Variation: Optimized homepage highlighting seasonal promotion with free shipping banner. A vintage winter illustration anchors the layout alongside strategic promotional messaging offering free shipping on $69+ orders.

The Results

Metric Control Variation Lift
Users 12,578 12,541 -
Transactions 912 984 7.9%
Conversion Rate 7.25% 7.85% 8.2%
Revenue Lift - - 9.6%

Why It Worked 🎯

Our data showed that new visitors responded exceptionally well to shipping promotions. The multi-touchpoint approach created consistent engagement opportunities throughout the customer journey.

Let's talk 💬

Book a call to discuss how we can optimize your shipping strategy and turn more browsers into buyers.

Appendix: Detailed Test Parameters and Statistical Analysis

Test Configuration

Parameter Details
Device targeting All devices
User segments All visitors
Page scope Homepage and category pages
Participation rate 100%
Sample size 25,119

Statistical Analysis

Metric Value
Confidence level 96%
Z-score 1.79
P-value 0.037
Conservative lift estimate 4.9%
Field Notes
"One of the first things we do with clients is identify competitive advantages that are not prominently featured on the site.  When we feature these hidden benefits, they always raise conversion"
Devon Cox President, ConversionTeam
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